Order Processing times;
Orders are processed and shipped Monday through Friday. We do not ship on Saturday and Sunday or Holidays. Shipping cut off time is 11am (PST), Monday - Friday for Expedited orders. Regular orders ship in 1-2 business days.
Online Only Items:
Items marked Online only may not be available for showroom pickup, and will be shipped in the time frame stated in the description. You can always call us at 760-453-7603 to check stock availability.
Standard Orders: Standard orders include the following shipping methods- First Class, UPS Ground, and Priority Mail. Regular Priority Mail that does not say Priority Mail Express is not considered Expedited. If you want expedited, choose Express.
Expedited Orders: Priority Mail Express 2-day orders will go out the same business day if the order comes through before 11:00 am PST (Pacific Standard Time) and are guaranteed. If the order comes in after 11:00, the order will go out the next business day. All orders include tracking.
Currently, we only ship to the United States and do NOT overnight orders and only offer 2-day shipping for expedited.
Incorrect/Insufficient/Bad Address - Packages returned due to an incorrect or non working address will be credited to the original method of payment minus shipping charges. We ship to the exact address you provide us with so please double check. We are not responsible shipping costs for bad addresses.
Not picked up at post office - Orders that were shipped out but not picked up at the post office by the recipient will be credited to the original method of payment minus shipping charges when the item arrives back to us.
If you have any questions, please feel free to contact us directly at:
Return policy - All Sales Final online and in store. We have testers in store if you are looking for a specific color and are more than happy to help you make an educated decision. These are professional products and proper use is imperative to the products performance.