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Shipping and Returns

Shipping

Orders are processed and shipped Monday through Friday. 

Online Only Items: 

Due to popular demand, Items marked Online only may not be available for showroom pickup, but will be shipped in the time frame stated in the description. If you really need to pick up in store though, just give us a call and we will gladly check the availability.

* Online only items CAN be expedited. Please add the handling time to the regular transit time when calculating your expected arrival date. 

Standard Orders: All standard orders placed online ship out 1-2 business days from the time the order is received. Expedited orders received before 11:00 Mon-Fri will be shipped the same day. Standard orders include the following shipping methods- First Class, UPS Ground, and Priority Mail. Regular Priority Mail that does not say Priority Mail Express is not considered Expedited. If you want expedited, choose express.

Expedited Orders: Priority Mail Express 2-day orders will go out the same business day if the order comes through before 11:00 am PST (Pacific Standard Time) and are guaranteed. If the order comes in after 11:00, the order will go out the next business day. All orders include tracking. 

Currently, we only ship to the United States and do NOT overnight orders and only offer 2-day shipping for expedited.

Packages Returned:

Incorrect/Insufficient/Bad Address - Packages returned due to an incorrect or non working address will be credited to the original method of payment minus shipping charges. We ship to the exact address you provide us with so please double check. We are not responsible shipping costs for bad addresses.

Not picked up at post office - Orders that were shipped out but not picked up at the post office by the recipient will be credited to the original method of payment minus shipping charges when the item arrives back to us.

 

If you have any questions, please feel free to contact us directly at:

info@stageandscreenfx.com  

Return policy - All Sales Final online and in store. We have testers in store if you are looking for a specific color and are more than happy to help you make an educated decision. These are professional products and proper use is imperative to the products performance.